01 — When a refund applies
A refund is processed only when the order itself went wrong. That means one of these two situations:
Wrong product delivered
You received a different language, format or edition from the one you ordered — for example a Hindi PDF instead of the English one you paid for, or a digital copy instead of the printed book.
No delivery occurred
Your payment was confirmed but you never received the digital PDF on WhatsApp or email, or your printed book was never delivered to the address you gave at checkout.
In both cases we first verify your order from our records. Where it is quicker and useful for you, we may resend the correct file or replace the book instead of refunding — you choose.
02 — When a refund does not apply
Because the book is delivered instantly and cannot be returned once read, a refund is not issued for a change of mind.
- Change of mind. You no longer want the book, or you downloaded, read or used the PDF and then asked for your money back.
- A different choice after ordering. You selected a language or format yourself and later wanted another one. That is a change of mind, not a wrong delivery.
- No issue with the product. The book was delivered as described and nothing went wrong with the order.
Please check the language, format and price shown in the order summary before you pay. If something is unclear, message us first and we will help you pick the right edition.
03 — How to raise a request
Write to us as soon as you notice the problem and include:
- Your Order ID (shown after payment) and the name, email and phone used at checkout.
- What went wrong — the wrong edition arrived, or the file/book was never received.
- For printed orders, a photo of the book or package you actually received.
Send it on WhatsApp at 9910124156 or by email to letsdfy@gmail.com.
04 — How the money comes back
Approved refunds are returned to the original payment method — the same UPI, card or net banking account you paid from — through the payment gateway. No refund is paid out in cash or as a credit to a different account. Your bank may take a few working days to show the credit after we release it.
05 — Digital delivery
Digital PDFs are sent on WhatsApp and email shortly after a successful payment. If yours has not arrived, tell us — we will check the order and resend it, and if it was never delivered at all, your payment will be refunded.
06 — Printed delivery
Printed spiral books are packed and shipped to the address given at checkout. Delivery usually takes 5 to 7 days. If your book is not delivered, you are entitled to a refund for that order. Please keep the package and share a photo of what you received so we can trace it with the courier.
Questions
For anything about refunds, reach us directly — we would rather sort it out with you than leave you stuck.
This policy may be updated from time to time. The version published on this page at the time of your order is the one that applies.